FAQ
WHAT IS YOUR WAX MADE OF?
Our wax is made of 100% soy wax. Soy candles produce a long, clean burn. The lower melting point of soy wax also prevents tunneling and residue build-up and provides a more fragrant experience than blended waxes.
DO YOU USE LEAD WICKS?
No way. The consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003. Pleasant Home Essentials uses pure unbleached cotton wicks.
WHAT KIND OF FRAGRANCE OILS DO YOU USE?
Pleasant Home Essentials mixes a combination of natural, essential and fragrance oils. This allows our fragrant scents to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and invigorating candles.
ARE YOUR PRODUCTS GLUTEN-FREE?
Yes, materials used in the manufacturing of our candles are gluten-free. Please don’t eat our candles.
IS THERE A PROPER WAY TO BURN YOUR CANDLES?
Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains.
IS SHIPPING FREE?
Shipping is free when you order $75 or more and ship within the 48 contiguous states. If you live outside the contiguous U.S., we offer affordable shipping rates via USPS, which are automatically calculated during checkout.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We begin processing your order within 48 hours of receiving it. Due to the high volume of orders and COVID-19 shipping delays, processing takes 7 to 10 business days (and orders placed after 12PM PST are processed the next business day). Orders typically deliver within 2 to 6 business days from when we ship your order, depending on the shipping option you choose. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Please note, once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
DO YOU SHIP INTERNATIONALLY?
We regret that we are unable to offer international shipping at this time.
DO YOU OFFER EXPEDITED SHIPPING?
If you need to expedite your order, please email pleasanthomeessentials@gmail.com and we’ll provide you with available options.
WHAT’S YOUR RETURN POLICY?
Due to Covid-19, we are not allowing returns at this time.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible! We cannot cancel or change an order once it has been placed.
I RECEIVED A DAMAGED CANDLE. WHAT DO I DO?
If you received a damaged or defective Pleasant Home Essentials candle, please send a photo to pleasanthomeessentials@gmail.com for our Quality Assurance team, and we will ship you a replacement right away.
DO YOU OFFER WHOLESALE PRICING?
Yes, we do offer wholesale pricing to a small amount of accounts at this time. If you’re interested in placing a wholesale order, please email pleasanthomeessentials@gmail.com for more information.
