Shipping, Returns & Refunds

Currently USPS is experiencing significant shipping delays. Once the package is in the hands of USPS or Shipping Company, Pleasant Home Essentials is not responsible for the delay but we will help you track the order to get the candles to you as soon as possible.

Due to the nature of our items as well as COVID-19, we do not accept returns or offer refunds. But if you experience an issue with your order, please contact us and we will do our best to resolve it.

When shipping, these products are packed with cooling packs and cool shield envelopes from May until October. Please track these items carefully to ensure they are not left for extended periods in the heat after delivery.

We will not replace items left in mailbox parcels or outside for extended periods. Customers must inspect items within 4hrs of delivery to receive a replacement if melting is noted. Please email photos and order number to